General Terms and Conditions for Entrepreneurs (§ 14 BGB)
1. Validity of the conditions
These General Terms and Conditions apply to all purchase contracts concluded by entrepreneurs (§ 14 BGB) with Wolfgang Tinsel Werkzeuge + Maschinen, Heinkelstraße 19, 73614 Schorndorf (hereinafter “Tinsel”, ‘we’ or “us”). Separate terms and conditions apply to consumers (§ 13 BGB). In addition to these terms and conditions, our privacy policy (available at https://tinseltools.com/privacy) applies.
Our deliveries, services and offers are made exclusively on the basis of the following terms and conditions. These terms and conditions shall be made available to the buyer in text form prior to the submission of his contractual offer and shall only apply if the buyer does not object to their inclusion. These terms and conditions shall be deemed accepted at the latest upon receipt of the goods or services, unless the buyer expressly objects to them beforehand. Counter-confirmations by the buyer with reference to his terms and conditions of business or purchase are hereby rejected. Deviations from these terms and conditions shall only be effective if we have confirmed the deviations in writing.
2. Offers
Our offers are non-binding in every respect. The catalog and offer illustrations are binding for the execution with the proviso that we reserve the right to change the design, dimensions and weights. An order shall not be legally effective for us until it has been confirmed by us in writing. Any addition, amendment or subsidiary agreement shall only be valid after our written confirmation. Revocation of an order placed with us is also excluded if it has not been confirmed by us in writing.
3. Delivery
3.1. Domestic Deliveries (Germany)
Deliveries within Germany are made DAP (Delivered at Place) to the delivery address specified by the buyer, unless otherwise agreed in writing. The risk for the goods passes to the buyer upon handover to the carrier.
3.2. Deliveries within the European Union (EU)
Deliveries within the EU are generally made DAP (Delivered at Place). The risk passes to the buyer upon handover to the carrier. Any country-specific VAT or duties applicable in the recipient country shall be borne by the buyer, unless otherwise agreed in writing.
3.3. Deliveries to Non-EU Countries (International)
Deliveries outside the EU are made DAP (Delivered at Place) by default. Any customs duties, import taxes, or additional fees charged by the local authorities or the carrier shall be borne by the buyer. The carrier will inform the buyer about any such charges directly.
3.4. Ex Works Deliveries (EXW)
For certain products, particularly machines offered “on request” without direct online checkout, delivery may be agreed EXW (Ex Works). In such cases, the buyer shall organize and bear the costs and risk of transport from our premises.
3.5. Transport Insurance and Risk Transfer
Unless otherwise agreed in writing, we will take out standard transport insurance at the buyer’s expense. The risk for the goods passes to the buyer as soon as they are handed over to the carrier or, in the case of delayed dispatch not caused by us, when the goods are ready for dispatch. If the buyer wishes to waive transport insurance, this must be notified in writing at least three (3) working days prior to dispatch. Replacement delivery for goods damaged during transport will only be made against payment.
4. Delivery time
The delivery times stated by us are always non-binding, but will be adhered to to the best of our ability. Partial deliveries are permissible. If the delivery is delayed through no fault of ours or our supplier, the buyer is not entitled to withdraw from the contract and/or demand compensation. This also applies to cases of force majeure, in particular strikes, lockouts, official measures, transportation difficulties, as well as disruptions in our operations or the operations of our suppliers. In such cases, our delivery time shall be extended accordingly; we shall also be entitled to withdraw from the contract in whole or in part without being obliged to pay compensation.
5. Liability for defects
The warranty period for manufacturing and material defects in the products supplied by us is 6 months for mechanical parts and 90 days for electronic parts. The warranty period begins with the transfer of risk. It is at our discretion to replace the entire machine or parts thereof if the machine has become unusable under normal use as a result of material or design defects. If our operating and maintenance instructions are not followed, changes are made to the products, parts are replaced or consumables are used that do not comply with the original specifications, all warranties are void. The costs for the assembly of replaced parts of a machine and any set-up of the same shall be borne by the purchaser. The buyer must notify our customer service department in writing of any defects without delay, but at the latest within one week of receipt of the delivery item. Defects that cannot be discovered within this period, even after careful inspection, must be reported in writing immediately after discovery. In the case of deliveries of tools, the notification of defects must be made in writing within one week of receipt of the delivery item. Delayed notifications of defects can no longer be taken into account. Defective tools shall be replaced free of charge within the scope of the warranty obligation, provided that the defect has not been caused by carelessness, incorrect handling or natural wear and tear and the tool has not been reworked either by the customer or by another party. Replaced parts and tools shall become our property. Any liability for defects shall lapse for delivery parts that are subject to natural wear and tear due to their nature or the way they are used. For tools that are machine parts, such as dies, press molds, knives, punches and for parts directly exposed to fire in ovens or similar, any warranty is void. Any warranty claim against us is excluded as long as the buyer is in arrears with a payment, even if it is only an installment. The expiry of the warranty period is not affected by this.
6. Return of tools
Returns of tools are generally excluded. However, if a return (but only of catalog goods) is necessary, the delivery bill or invoice number must be stated, otherwise we will not be able to issue a credit note.
7. Second-hand machines
are sold as viewed. Warranty claims are absolutely excluded, therefore a detailed inspection is recommended before purchase.
8. Prices
Unless otherwise agreed, our prices are ex warehouse or ex works excluding packaging, which is charged at cost price and cannot be returned. If price increases occur between conclusion of the order and delivery, our list prices existing on the day of delivery shall be invoiced.
9. Terms of payment
Unless otherwise agreed, our invoices are payable immediately after invoicing without deduction. We are entitled to offset payments against older debts first, despite the buyer's stipulations to the contrary. If costs and interest have already been incurred, we shall be entitled to offset the payment first against the costs, then against the interest and finally against the principal performance. A payment shall only be deemed to have been made when we can dispose of the amount. In the event that checks and bills of exchange are presented, payment shall not be deemed to have been made until the checks and bills of exchange have been honored. If the seller defaults on payment, we shall be entitled to charge interest from the relevant date at the rate charged by the commercial banks for open overdraft facilities, but at least 4% above the respective interest rate of the Deutsche Bundesbank plus the statutory value added tax. If the buyer does not meet his payment obligations, in particular if a check or bill of exchange is not honored or if he ceases payment, or if we become aware of other circumstances that call the buyer's creditworthiness into question, we are entitled to declare the entire remaining debt due, even if checks or bills of exchange have been accepted. In this case, we are also entitled to demand advance payments or security. The buyer is only entitled to offset, withhold or reduce payment, even if complaints or counterclaims are asserted, if we have expressly agreed to this in writing or if the counterclaims have been legally established. We shall not be obliged to make any further deliveries or provide any guarantee services under a contract already concluded or to be concluded in the future before payment of invoice amounts due, including interest on arrears.
10. Retention of title
Until all claims (including balances) to which we are entitled against the buyer on any legal grounds now or in the future have been satisfied, we shall be granted the following securities, which we shall release on request at your discretion, provided that the value of the securities exceeds the claims by more than 20% on a sustained basis. The same applies to refinancing bills (reverse bills of exchange). The goods shall remain our property; processing or transformation shall always be carried out for us as the manufacturer, but without any obligation on our part. If our (co-)ownership expires due to combination, it is hereby agreed that the buyer's (co-)ownership of the uniform item shall be transferred to us in proportion to its value (invoice value). The Buyer shall keep the (joint) property for us free of charge. Goods to which we have (co-)ownership rights are hereinafter referred to as reserved goods. The Buyer is not entitled to sell reserved goods without our prior written consent. Pledges or transfers by way of security are not permitted. By way of security, the purchaser hereby assigns to us in full any claims arising from the resale or any other legal grounds (insurance, tort) in respect of the reserved goods. We revocably authorize the buyer to collect the claims assigned to us for our account in his own name. Upon request, the buyer shall disclose the assignment and provide the necessary information and documentation. In the event of seizure of the reserved goods by third parties, the purchaser shall draw attention to our ownership and inform us immediately. Costs and damages shall be borne by the buyer. If the Buyer acts in breach of contract - in particular in the event of default of payment - we shall be entitled to take back the goods subject to retention of title at the Buyer's expense or, if necessary, to demand assignment of the Buyer's claims for restitution against third parties. The repossession and seizure of the reserved goods by us shall not constitute a withdrawal from the contract, insofar as the Instalment Purchase Act does not apply. In the event of a breach of the above obligations by the Buyer, the Buyer shall pay a contractual penalty in the amount of 10% of the invoice value of the object of purchase for each case of non-compliance, without prejudice to our rights to compensation.
11. Non-transferability of contractual rights
The buyer is not entitled to transfer the rights arising from contracts concluded with us to third parties without our express written consent.
12. Applicable law, place of jurisdiction
The law of the Federal Republic of Germany shall apply exclusively to these terms and conditions and all legal relationships between us and the purchaser. The place of performance is Schorndorf. If the purchaser is a registered trader, a legal entity under public law or a special fund under public law, the local court of Schorndorf or the regional court of Stuttgart shall be agreed as the place of jurisdiction for any disputes arising from the contracts and related legal relationships for both parties, at our discretion. We shall also have the right to choose with regard to the subject matter jurisdiction with the proviso that the legal dispute can also be brought before the district court if the district court has subject matter jurisdiction. If the buyer is not a registered trader and at the same time has no general place of jurisdiction in Germany, the above agreement on the place of jurisdiction shall also apply. If the buyer is not a registered trader and moves his domicile or usual place of residence out of the territory of the Federal Republic of Germany after conclusion of the contract, or if his domicile or usual place of residence is unknown, the above agreement on the place of jurisdiction shall also apply. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
13. Partial invalidity
Should a provision in these terms and conditions or a provision within the framework of other agreements be or become invalid, this shall not affect the validity of all other provisions or agreements. An invalid provision shall be replaced by a valid provision which realizes the economic purpose pursued with it as far as possible.
As of June 2021
General Terms and Conditions for Consumers (§ 13 BGB)
1. Scope of application
These terms and conditions apply to all purchase contracts that consumers (§ 13 BGB) conclude on the online shop www.b2b.tinseltools.com with Wolfgang Tinsel Werkzeuge + Maschinen, Heinkelstraße 19, 73614 Schorndorf (hereinafter “Tinsel”, ‘we’ or “us”).
For entrepreneurs (§ 14 BGB) separate terms and conditions apply.
In addition to these GTC, our privacy policy (available at https://tinseltools.com/privacy) applies.
If provisions of these GTC contradict mandatory consumer protection regulations, the mandatory regulations shall take precedence.
2. Order process and conclusion of contract
The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding invitation to submit a purchase offer.
You can reserve our products without obligation using the “Add to shopping cart” button and change or remove the contents of the shopping cart at any time.
Order steps:
Show shopping cart
Checkout → Enter/check your data → Select payment and shipping method
Order overview (all contract information incl. specific delivery time)
“Pay now” - herewith you submit a binding offer (§ 145 BGB).
Price on request article: For some machines, the price depends on the project. In this case, you can send a non-binding inquiry using the “Request price” button. We will create an individual offer, which you can confirm within the specified acceptance period by clicking on “Accept offer”.
After sending the order, we will send you a confirmation of receipt by e-mail (automatic order confirmation). This does not constitute acceptance of your offer.
The purchase contract is only concluded when we accept your offer by confirming the order/shipment or by delivering the goods within two working days.
3. Prices and shipping costs
All prices quoted in the store are in euros and include VAT plus shipping costs.
You will be informed of the shipping costs in the shopping cart and on the order overview page
Items marked “Price on request” do not yet include a final price. The binding price results from your individual offer (see § 2 para. 4).
4. Terms of payment and retention of title
You can pay by bank transfer (prepayment) or via the Stripe payment service. Stripe offers the following payment methods:
PayPal
Credit Card (Visa, Mastercard, American Express)
Alipay
Giropay
Klarna (Sofort & invoice)
WeChat Pay
We reserve the right to exclude individual payment methods.
If you select prepayment/bank transfer, we will provide you with our bank details in the order confirmation; the order will be shipped after receipt of payment.
The invoice will be sent digitally as a PDF to the e-mail address stored in the customer account.
The goods remain our property until full payment has been made (retention of title).
If the buyer is in default of payment, the statutory default interest shall apply; for consumers +5 percentage points above the current base interest rate.
5. Delivery and shipping conditions, transfer of risk
We deliver to delivery addresses within Germany and the European Union (EU), except for Helgoland and Büsingen. Orders to these postal codes will be canceled and any payments already made will be refunded immediately.
Deliveries within Germany and the EU are made DAP (Delivered at Place) to the delivery address you specified during the order process. For deliveries to non-EU countries, we also ship DAP (Delivered at Place); in these cases, any customs duties, import taxes, or additional fees charged by local authorities or the carrier must be borne by you as the recipient. The carrier will inform you about such charges before or during delivery.
For certain machines or products sold on a price-on-request basis, delivery may alternatively be agreed as EXW (Ex Works). In such cases, you will be notified in advance, and transport from our premises must be organized and paid for by you.
The standard delivery time is 14 – 30 calendar days from the conclusion of the contract or receipt of payment (for advance payments). For individually configurable machines or products affected by procurement or material shortages, longer delivery times may apply. In such cases, we will provide a specific delivery timeframe on the product detail page and, at the latest, during the final order step; the latest delivery date will also be repeated in your order confirmation.
Partial deliveries are permitted insofar as they are reasonable for you; any additional shipping costs for such partial deliveries will be borne by us.
You are obliged to provide a correct and complete delivery address. If incorrect or incomplete information causes additional costs (e.g., redelivery), you will bear these costs only if you are responsible for providing the incorrect details.
The risk of accidental loss or deterioration of the goods passes to you only upon actual delivery of the goods. This does not affect any mandatory statutory rights you may have as a consumer.
6 Right of withdrawal for consumers
The statutory right of withdrawal applies. We will provide you with a sample withdrawal policy and a form in the checkout and in the shipping confirmation.
You can find information on the right of withdrawal at https://tinseltools.com/widerrufsbelehrung
7. Warranty and liability
The statutory warranty rights apply.
8. Final provisions
German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
Consumers whose habitual residence is outside Germany enjoy the protection of the mandatory provisions of their country of residence.
Should individual provisions be invalid, the remainder of the contract shall remain valid.
The EU Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
As of June, 2025